Initially starting as Rock Financial (in 1985), Rocket Mortgage is one of the most trusted mortgage loan providers in the United States. Currently, the company is dealing with a large number of customers in the country and has successfully managed to get the title of the largest online retail mortgage lender in the United States. Rocket Mortgage, which was also formally known as Quicken Loans LLC, is headquartered in One Campus Martius, Detroit, Michigan, U.S. Today, we are going to discuss important details about Rocket Mortgage. If you are also interested to know detailed information about Rocket Mortgage, then read the following article till the end.
Rocket Mortgage Features and Benefits
Rocket Mortgage provides a huge range of loan options that you can apply online by sitting at your own place. On the other hand, you might have to pay some hefty fees which may be higher than their competitors. So, here are some of the features and benefits of Rocket Mortgage which may help you in the future while dealing with the company.
- The Rocket Mortgage offers you a Learning Center feature that provides hundreds of articles to their customers regarding mortgages, loan types, and home buying. You will also learn several methods to calculate your budget.
- Rocket Mortgage takes less time to close a mortgage loan as compared to some other competitors. The average time they took is around 51 days, as of April 2021, which is way more-fast than the average closing timeline. Most of the time, they have also closed a mortgage loan in just 26 days.
- One of the best things about Rocket Mortgage is that the complete mortgage application is done online. You can start the process at your own convenience and at your own time and place.
- Rocket Mortgage also has high customer satisfaction ratings. In the year 2020, their customer service was ranked as the highest, and in 2021 it was ranked second.
Rocket Mortgage Online Payment
There are many methods through which you can Make Payments to Rocket Mortgage. However, the Rocket Mortgage Online Payment method is one of the easiest and most convenient ways to make payments. To make your Rocket mortgage payment online, all you need to do is to visit the official website in order to get access to your online account.
During the Sign-up process, you will be asked to select an option from Home Purchase or Home Refinance. Select the option you want and a new page will open where you have to answer all the questions accordingly. One should take note that all the questions that will be asked from them will be on the basis of the option that they have selected i.e., home purchase or home refinance.
Once you answer all the questions and complete the process successfully, your Rocket Mortgage online account will be created. Now, you can make easy bill payments online. After completing the Sign-Up process at rocketmortgage.com, you will be logged in to your online account.
Alternative Rocket Mortgage Payment Options
Rocket Mortgage helps their customers to get financial help which they have to repay afterward over the lifespan of their loan plan. However, there are a number of ways through which you can make Rocket Mortgage Payment. It can either be done by One-time Payment, Monthly Auto Payment, and Bi-Weekly Payment. Other than the online method, here are some of the easiest methods of Rocket Mortgage Payment:
Rocket Mortgage Mobile App
One of the best things about Rocket Mortgage is that you will get a mobile application for the same which is supported on both iOS or Android mobile devices. Also, the Rocket Mortgage app has great compatibility with your smartwatch. So, if you are a user of iOS or Android mobile devices, you can easily access their application to log in to your account by using your credentials such as username and password.
By using the Rocket Mortgage application, the users can easily check details about their loan payments such as their due date or the amount due. In addition to that, the user will also get their monthly mortgage loan payment online and they can set up notifications for future payment reminders.
Rocket Mortgage Payment via Phone
If you are not okay with making Rocket Mortgage Payment through an application, then you can go for this method. In this method, you will have to dial an official number for making the payment. The number at which you have to make a call to complete the payment process is 800-646-21-33. You will encounter a user-friendly voice system
After dialing this number, you will get connected to a user-friendly voice system of Rocket Mortgage. Now, you will be asked to provide your bank details such as your loan number, bank account number, and so on to make the automated payment through this number.
Payment by Mail
Last but not the least, you can also send your Rocket Mortgage Payment via mail. In this method, you have to send your payment to their official mail address which is Quicken Loans, P.O. Box 6577, Carol Stream, IL 60197-6577.
Rocket Mortgage Customer Service
As we have said above, Rocket Mortgage is an online lender, so it doesn’t offer in-person branches. Therefore, the customers of Rocket Mortgage can take the help of Rocket Mortgage Customer Service in case of any issue, query, and more.
Existing borrowers can contact their customer service to resolve their queries at (800) 603-1955. Make sure to contact their official representatives during these business hours:
- Monday to Friday: From 8:30 to AM 9:00 PM ET
- Saturday: From 9:00 AM to 4:00 PM ET
If you need help with a new loan, then you can reach help at this phone number at (888) 452-8179 or via the online chat process. The business hours for the Phone are: Monday to Friday: From 7:00 AM to Midnight ET. On Saturday, it is from 9:00 AM to 8:00 PM ET, and on Sunday, it is from 9:00 AM to 7:00 PM ET. Meanwhile, the business hours for Online chat are as follows: Monday to Friday: 7:00 a.m. to Midnight ET. On Saturday and Sunday, it will start from 8:00 AM to midnight ET.